Airfare Support

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Common Airfare Questions
  1. How do I book a ticket?
  2. Why should I purchase Air + Hotel packages?
  3. Why are prices not guaranteed?
  4. How can I get travel protection?
  5. What taxes and fees apply to my purchase?
Ticket Price Information
  1. What is included in the Taxes and Fees of my Fare?
  2. The price of my reservation changed while it was on hold. Why?
  3. What does "non-refundable" mean?
  4. What does "non-refundable, non-exchangeable and non-transferable" mean?
  5. What does "Existing tickets cannot be used to purchase this ticket" mean?
  6. My tickets appear to carry additional restrictions. Why?
  7. Do I have to read the fare rules?
  8. What happens if I can't use any part of my airline ticket?
Airfare Phone Support
When calling please reference your Travel Reservation Trip ID.

In the USA: 877-657-4874 (Promo Code 10009730 must be given to agent when calling)
Outside the USA: 001-210-507-6512 or 00-800-79645630 (Global)
How do I book a ticket?
  1. Enter your city pairs, and the dates of travel and hit Search for Airfare.
  2. Review the options shown and select the one you like.
  3. You will be shown the options of outbound and return flights and you will need to select one of each.
  4. You will be shown the terms and conditions and will need to check the box stating that you read and understand them and agree to them and then you will hit the Buy Now button.
  5. You will be shown delivery options and will need to select one and them hit Continue with Reservation on the bottom of that page.
  6. You will need to fill out the passenger information page and decide if you want insurance or not, and then hit the button on the bottom of the page that says Information is Correct.
  7. You will then need to choose your seating preference and hit the Continue button.
  8. The credit card page will appear. You will need to complete the information on this page and hit the button at the bottom that says Complete Reservation.
Why should I purchase Air + Hotel packages?
When you book your airfare and hotel together on Cheapfares.com, you get access to special rates--and that's just the beginning. You'll have access to the same flights you’ve always been able to choose from, along with thousands of top hotels at discounted rates. And you've also got control over the details you care about. Aisle seat? King bed? You decide! Here are just a few of the great features at your fingertips:
  • You can choose either your hotel or your flights first--whichever you prefer.
  • Clickable seat maps allow you to select the airline seat you want.
  • Independent AAA Ratings and Traveler Reviews help you make the right hotel choice.
  • Hotels are listed by neighborhood, so you can pick where you want to stay.
  • You can even pick the exact hotel room that's right for you.
It's quick, it’s convenient, and best of all, it can save you money!
So go ahead. Get it together by combining your flight and hotel in one affordable purchase. The tools to plan your trip are right here on this page. Book together now and save!
Why are prices not guaranteed?
Airlines generally do not guarantee fares until ticketing is complete. Thus, until you have completed the process and we have issued your ticket, prices can change. This is true even when you hare holding a confirmed seat (such as when you place a reservation "on hold"). To make sure that you receive the quoted price, complete your purchase as soon as possible.

Although you will see the current price when you save the itinerary, prices are not guaranteed, and no reservation will be made for you until you complete your purchase.

How can I get travel protection?
Protect Yourself and Your Trip

To ensure our travelers' peace of mind while away from home, We now offer several Protection Plans. We recognize that the last thing a traveler wants to worry about is any financial loss that might occur as a result of a missed flight, an injury while on vacation, or any other unforeseen accident.

You can now add Flight Insurance Protection to your air tickets. Once you've selected your trip, you'll see the Trip Insurance Protection Plan option. To add this optional insurance, simply click on the Protect Your Trip option when completing your air reservation. Each plan is designed to protect the traveler's investment.

What is the Domestic Flight Plan? Per Person
Cancellation Coverage - reimbursement if you must cancel for covered reasons, such as illness or injury Up to the Total Original Flight Cost
Interruption - reimbursement for return flight if you must return home for covered reasons Up to the Total Original Flight Cost
Flight Accident (AD&D) - insurance if an injury occurs while on your vacation that results in death or loss of limb, eyesight, speech, or hearing $100,000

What is the International Flight Plan? Per Person
Cancellation Coverage - reimbursement if you must cancel for covered reasons, such as illness or injury Up to the Total Original Flight Cost
Interruption - reimbursement for return flight if you must return home for covered reasons Up to the Total Original Flight Cost
Flight Accident (AD&D) - insurance if an injury occurs while on your vacation that results in death or loss of limb, eyesight, speech, or hearing $250,000
Travel Delay - reimbursement for the cost of meals, lodging, and a one-way economy ticket to rejoin the trip or return home if delayed for a covered reason $250
Emergency Evacuation - in the event a serious illness or injury requires emergency medical transport $15,000
Medical Expense- reimbursement if you become injured or ill during trip $5,000
Baggage - coverage if bags or personal effects are lost, stolen, or damaged while traveling $1,000
Bag Delay - reimbursement for necessary personal items if bags are delayed for 12 hours or more $250
Worldwide Emergency Assistance - access to a toll-free hotline for emergency medical, legal, and dental assistance 24 Hour
What is included in the Taxes and Fees of my Fare?
Fares shown are for one adult. Any applicable discounts will be added after you choose your flights. These fares include airline-imposed fuel surcharges and some but not all taxes. Additional taxes, airport facility charges (ranging from USD 2.00-18.00) and federal segment fees (USD 3.00 per segment, defined as a takeoff and landing) will be shown after your flights are selected. Fares do not include September 11th Security Fee of $2.50 for each enplanement that originates at a U.S. airport, up to a maximum of $5 per one way or $10 per round trip. The above fares may not be available on all flights and are subject to change without notice. Additional taxes/fees may be associated with international itineraries of up to USD 113 or local currency equivalent. The final fare per passenger will be displayed once flights are chosen.
The price of my reservation changed while it was on hold. Why?
Occasionally, airline s raise or lower a fare with relatively short notice. If the price of your reservation has changed, it means the airline changed (or possibly discontinued) your fare after you placed your reservation on hold.
What does "non-refundable" mean?
If your ticket is NON-REFUNDABLE and you cannot use it, keep the ticket as you may be able to apply the unused ticket for future travel. The airline may charge a fee for reissuing/reusing a non-refundable ticket. Non-refundable tickets are perfect for customers who know when and where they need to travel and are unlikely to change their minds. Non-refundable tickets are not preferable for customers who may need to change their plans. In addition to not being able to obtain a refund for the unused ticket, additional fees for re-issuing the ticket may be imposed by the airline. In general, this fee ranges between $75.00 and $100.00, plus any applicable fare changes.
What does "non-refundable, non-exchangeable and non-transferable" mean?
Upon purchasing a ticket that is referred to as "non-refundable, non-exchangeable, non-transferable", the ticket will have no refund value. In addition, no change can be made to the airline, dates or times of travel, or cities of travel booked. These restrictions enable Travel Reservations Center and its partner airlines to offer the lowest possible fares.
What does "Existing tickets cannot be used to purchase this ticket" mean?
Unused tickets with residual value are not exchangeable towards the purchase of these low fare tickets. This rule is different than with some other tickets. For some fares, airlines will allow credit for the fare value of an unused ticket, less any penalty fees, toward the purchase of another ticket on that same airline. Credits are not permitted to be used toward the purchase of these tickets.
My tickets appear to carry additional restrictions. Why?
When offering special lower prices, airlines may apply additional restrictions to a specific fare. These typically include: no frequent flyer miles, no standby travel permitted, no cabin upgrades, no advanced seat assignment & severe cancellation and change rules. Other rules may also apply. We encourage you to always read the rules and restrictions carefully before purchasing your ticket. You will find the fare rules link immediately to the right of the selected flights.
Do I have to read the fare rules?
No, although we encourage you to do so. Travel Reservations Center's systems will automatically confirm that the flights you select do qualify for the fare you are using.

A review of the rules will help you to be familiar with any special restrictions that your ticket may have. If your ticket is eligible for changes (not all of them are), reading the fare rules will help you know what, when, and where those changes may be made. If the airline terminology seems difficult to understand, look for the link to our "legend" which will explain what some of the terms mean.
What happens if I can't use any part of my airline ticket?
If you fail to check-in and fly on any portion of your ticket, regardless of whether or not it is refundable or cancelable, the airline will most likely cancel the remainder of your itinerary. Your reservation will no longer be valid. If your plans change, and your ticket is eligible for changes, please call our Customer Service Center to ensure that your remaining flights are not cancelled.